Purpose

The purpose of the Housekeeping Standards and Procedures SOP is to ensure consistent cleanliness, hygiene, and orderliness across all areas of the hotel, providing a comfortable and welcoming environment for guests. This SOP outlines the expectations and detailed tasks required to maintain the highest standards of housekeeping service.

Scope

This SOP covers the routine cleaning and maintenance of guest rooms, bathrooms, public areas, and back-of-house spaces. It includes guidelines for daily cleaning tasks, deep cleaning schedules, handling of lost and found items, laundry service procedures, and waste management.

Reference SOPs

Daily Cleaning Tasks for Guest Rooms

  1. Preparation: Gather all necessary cleaning supplies and equipment. Check the housekeeping cart to ensure it is fully stocked and in good condition.
  2. Entry Protocol: Knock and announce housekeeping before entering a room. Ensure privacy and security by properly handling 'Do Not Disturb' signs and room access.
  3. General Cleaning: Dust all surfaces, vacuum carpets, mop hard floors, and ensure windows are clean. Pay special attention to high-touch areas like door handles, light switches, and remote controls.
  4. Bathroom Cleaning: Thoroughly clean and disinfect the bathroom, including the toilet, shower/bathtub, sink, and mirrors. Restock toiletries and towels.
  5. Bed Making: Strip and replace bedding with clean linens. Ensure the bed is made neatly and according to hotel standards.
  6. Final Inspection: Review the room to ensure it meets the hotel's cleanliness and presentation standards. Turn off all lights and electronics, close curtains, and ensure the room is set to a welcoming temperature.

Deep Cleaning Schedules

  1. Planning: Schedule deep cleaning tasks during low occupancy periods to minimize guest disruption. Deep cleaning includes moving furniture to clean underneath, shampooing carpets, and cleaning drapes and upholstery.
  2. Execution: Carry out deep cleaning tasks according to the schedule, ensuring thorough cleaning, maintenance, and inspection of all room elements.
  3. Documentation: Record all deep cleaning activities, noting any maintenance issues or damages that require attention from the maintenance team.